Privacy Policy for Decks and Beyond

Effective Date: January 29, 2025

At Decks and Beyond, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make purchases, or use our services. By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal data that you provide to us when you interact with our website or services, including:

• Personal Identification Information: Name, email address, phone number, billing and shipping address, payment details, and any other information necessary to process orders.
• Account Information: If you create an account, we may collect your username, password, and preferences.
• Transaction Data: Details of the products or services you purchase, payment information, and order history.
• Technical Data: Information about your device, browser type, IP address, time zone, and browsing activity on our website, including cookies and usage data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders.
• To communicate with you about your orders, transactions, and customer support requests.
• To improve our website, products, and services based on your feedback and usage patterns.
• To send promotional emails, newsletters, or offers if you have opted in to receive them.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under the UK General Data Protection Regulation (GDPR):

• Contractual necessity: To fulfil a contract or take steps before entering into a contract (e.g., processing orders).
• Consent: When you opt-in for marketing communications or provide your consent for certain processing activities.
• Legitimate interests: For administrative, security, or marketing purposes that do not override your rights and freedoms.
• Legal obligations: To comply with any legal requirements or prevent fraud.

4. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your data with the following:

• Service Providers: We may share your information with trusted third-party companies that assist us in operating our website, processing payments, shipping products, and providing customer service.
• Legal Compliance: We may disclose your information if required by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

5. Data Security

We use industry-standard security measures to protect your personal information, including encryption and secure servers. While we strive to protect your data, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request corrections or updates to any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to Restrict Processing: You can ask us to restrict how we process your data under certain circumstances.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format for transfer to another service.
• Right to Object: You can object to processing of your personal data for marketing purposes or other legitimate interests.

To exercise any of these rights, please contact us at the details below.

7. Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our website, analyse website traffic, and provide personalized content. You can control cookie preferences through your browser settings. 

We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
 

The following is strictly necessary in the operation of our website.
 

This Website Will:

• Remember what is in your shopping basket
• Remember where you are in the order process
• Remember that you are logged in and that your session is secure. You need to be logged in to complete an order

This website will not

• Share any personal information with third parties.

8. International Transfers

We may transfer your data outside of the UK and European Economic Area (EEA) to third-party service providers. When doing so, we ensure that adequate safeguards are in place to protect your personal data, in compliance with applicable data protection laws.

9. Retention of Data

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal or regulatory purposes, or as required to resolve disputes.

10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or process personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Decks and Beyond
Email: inquiries@decksandbeyond.co.uk

This privacy policy ensures that Decks and Beyond complies with UK data protection laws and GDPR.