Delivery

We aim to dispatch all received orders within 1 working day since the order confirmation.

All shipping estimates are from when your order is dispatched. Shipping times are estimated to be 2-5 days within the UK via Royal Mail Tracked 48. 

Returns

We offer a Returns policy of statutory 14 day return in place. When returning an item please include your order number or confirmation email so we are able to process your return. 

Return address:

Decks And Beyond
6 Margaret St
Northampton, Northamptonshire (UK)
NN1 3BW

Orders cancelled

If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 14 days from the date you receive it.
 

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

Please note that if the item returned does not satisfy these requirements, we will not accept it.

Fair use applies, customers may return up to 6 items under this policy. Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT).

If you exceed the limit, we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on its merits.

Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale.

We also reserve the right not to honour this policy if we feel it is being manipulated. You agree that this is fair and reasonable when returning goods under this provision.

This policy does not affect your statutory rights.

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within 14 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.

In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside.

Orders returned due to incomplete address

It is the customer's responsibility to provide a complete and accurate delivery address. If an order cannot be delivered due to an error in the address provided, we reserve the right to charge additional postage fees to resend the items once they are returned to us by the carrier. Alternatively, the customer may choose to treat the order as an unwanted item and return it in accordance with our returns policy.

Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at inquiries@decksandbeyond.co.uk

Quality Guarantee

Decks and Beyond only provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated.